Culture
Our premise is simple: we work to deliver the exceptional, every day.
Together we are Mitie
Working at Mitie isn’t just a ‘job’. Everyone who wears our logo is part of something much bigger – together, our work makes a positive difference to millions of people, each day, every day.
Our exceptional colleagues are at the heart of what we are, and we share their stories about their journey at Mitie.
Read their stories![Marcus Allen, Cleaning Operative at Mitie](http://h87t.iin3d.com/wp-content/uploads/2022/11/Marcus-at-Mitie-Overview-–-800x500-1.jpg)
Delivering the exceptional, every day
It’s a commitment we make to our customers day in, day out. It guides our colleagues so that they know what to expect of each other. In short, it makes Mitie strive to be the best we can be.
We are a trusted partner, using our expertise, care, technology and insight to create amazing work environments for our customers and their clients. We champion our diversity. We always go the extra mile to get the job done. Integrity and trust drives everything we do.
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0
colleagues in apprenticeships
0%
of colleagues, where Mitie controls salary, paid a Real Living Wage
0
hours of volunteering by Mitie employees
0%
engagement rate with Mitie’s annual staff survey
0+
Mitie Stars awarded in FY24
£0m
of social value contribution in FY24
0
colleagues have each worked at Mitie for over 40 years
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colleague interactions with our CountMeIn training programme
How we deliver the exceptional, every day
Our culture is underpinned by our Purpose and Promises.
Purpose:
Our expertise, care, technology and insight create amazing work environments, helping our customers to be exceptional every day.
Promise to our customers:
A trusted partner creating exceptional environments for your customers and people, adding value every day.
Promise to our colleagues:
A place to work where you can thrive and be your best every day.
There are five core values that shape how we behave at Mitie:
- We are one Mitie
- We are built on integrity and trust
- We go the extra mile
- Our diversity makes us stronger
- Our customers’ business, is our business
We believe our diverse workforce makes us stronger, introducing us to fresh ways of thinking. We also believe everyone should have the opportunity to progress.
Our colleague networks offer members a safe and confidential space to discuss issues affecting them, help improve our policies and procedures and keep in touch with external policy developments.
Each of our dedicated groups – on age, gender equality, disability and for BAME and LGBTQ+ colleagues, among others – is sponsored by a senior leader who advocates for diversity and inclusion and promotes the agenda across the Group.
We are proud to be recognised as number 24 on the UK Top 50 inclusive companies list.
Find out more about Mitie’s equality, diversity and inclusivity.
Mitie Stars
Our people deliver the exceptional every day. That’s why we prioritise saying thank you for their hard work.
Our annual award scheme, Mitie Stars, is dedicated to recognising the teams and individuals that go above and beyond for customers or colleagues.
Living Wage
We want our people to feel valued – and we understand that fair pay is important to our colleagues.
All colleagues directly employed by Mitie receive the real Living Wage as we are a Recognised Service Provider with the Living Wage Foundation, and we provide a real living wage option for all our new bids and encourage clients to sign up to the real Living Wage where they can.
Apprenticeships
We have over 570 apprentices working across our portfolio of contracts.
In the last financial year, we paid £5m into the Apprenticeship Levy scheme and we are now partnering with specialist providers to ensure we deliver the highest quality learning that meets the needs of both the individual and the business.
Mitie Sales Academy
In January 2019, we launched our year-long sales apprenticeship scheme, the Mitie Sales Academy. We trained 12 recruits and helped them achieve a Level Four sales certification from the Association of Professional Sales (APS). This new project, which lays the groundwork for future professional apprenticeship programmes, was made possible thanks to Apprenticeship Levy funding.
Learning Hub
In 2018, we launched ‘Learning Hub’, our dedicated learning platform for colleagues. It contains an extensive library of titles from Active Listening to Writing Reports and covers a wide range of topics from Business Skills to Wellbeing at Work. With videos, audio, games and quizzes available, the content caters different learning preferences.
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Every day is different and brings challenges to overcome. I like to think we are proactive in our approach rather than reactive…and ask the hard questions when needed.
Mitie colleague, Employee Survey feedback
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